Returns and exchanges

Free Return Policy

We offer free returns within 14 days of delivery date for full priced merchandise. You will find a prepaid return label enclosed in your package. If you did not receive a return label and need one please email support@yumikim.com. We will only accept returns for full-priced items that have not been worn, altered or washed and must have all original tags attached including the bottom return tag. All sale items are final sale. Please read below to make sure your items meet our return requirements.

RETURNS OF UP TO 2 FULL PRICE ITEMS
 
We accept returns of up to 2 full price items for a full refund if received within 14 days from the date of delivery. 
 
RETURNS OF 3 OR MORE FULL PRICE ITEMS
 
If you are returning more than 2 full-priced items, only the 2 highest priced items will receive a full refund. We offer store credit for all other items.

Can I return sale items?

All sale items are final sale and cannot be returned for a refund, exchange, or store credit. Full priced styles purchased using a promotional code are not considered a sale item and may be returned.

YUMI KIM does not accept returns of sale items or merchandise that has been altered, washed, or damaged. Merchandise that does not meet these requirements will be shipped back.

What if I need to exchange something for a different size or color?

Sorry, we are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

How do I make a return?

Complete the return form included in your order. Note your order number, the items you wish to return, and the reason for the return in the space indicated. Use a secure package to ship the merchandise you wish to return (we advise that you maintain a copy of your packing slip for your records) and attach the pre-paid FedEx shipping label included in your order by removing the white adhesive at the back.

When will I receive my refund?

You receive email notifications when we receive your return and when your refund has been processed. Please note it may take 5-7 business days for us to process your return after we receive it.

Can I return items bought at a Yumi Kim Shop to the online store?

Unfortunately Items purchased at YUMI KIM stores or at any other store selling YUMI KIM merchandise may not be returned to YUMIKIM.COM.

I have damaged merchandise, can I return it?

In the unlikely event that you will receive defective merchandise from YUMIKIM.COM, we will gladly replace or take back that item for a full refund at our expense. Please return the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.

Do you give price adjustments?

YUMI KIM gladly honors price adjustments on full-price merchandise within seven days of the retail purchase or mail order ship date if accompanied by the original receipt. Items not purchased at full price are not eligible for price adjustments.

I’m an international customer, do you accept my returns?

No. Unfortunately all international orders are final at this time. If you have any questions please feel free to contact our support team someone will be happy to assist you, 212-533 5035.

I gave a gift to someone; can they exchange it for something else?

If your gift recipient would like to return/exchange an item, they may do so for an online credit at YUMIKIM.COM. Online Credit is only redeemable at YUMIKIM.COM. Their preference must be advised on the Return and Exchange form included with the shipment or contact Customer Support at support@yumikim.com or call 212-533 05035.

Lost packages

Yumi Kim is not responsible for any lost, stolen, or damaged packages during transit. If there is information from your local post office to show that the package was delivered and you did not receive the package, you will need to contact the appropriate shipping carrier to initiate a claim for the lost package.

How do I contact customer support?

If you have any further questions in regards to returns, shipping, or our product, please contact Customer Support at support@yumikim.com or call 212-533 5035 Hours: Monday - Friday 9:30AM - 6PM EST.

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