Account
How do I become a VIP member?
YUMIKIM.COM allows you to become a VIP Member by simply filling in the required information and saving your information click HERE. Once registered, we will send you a confirmation email and 15% OFF your first order! *If you do not get a VIP email confirmation, please check your SPAM FOLDER.
How do I find and use my store credit?
Please see the GIFT CARD number on the RETURN Email notification that is sent to you after a return is finalized. If you can not locate it, please email us with your return order # and contact details: support@yumikim.com
I forgot my password. What do I do?
If you forgot your password CLICK HERE to recover at anytime.
How do I change my password?
You can change your password at any time. Sign in to your Yumi Kim account select “My Account” located on the top right and select “Account Information”
How do I update my email preference?
You can edit your primary email by signing into your Yumi Kim account select “My Account” located on the top right and select “Account Dashboard” ORDERING & PAYMENT
Do you have another discounted website?
No. We've seen a few counterfeit websites made. All YUMI KIM designs are sold on www.yumikim.com or one of our stockist. Please contact support@yumikim.com to confirm a stockist. If you are purchasing any YUMI KIM item from an unverified seller there is no guarantee the piece is not counterfeit.
Ordering
What should I do if I encounter issues during checkout?
Please follow these troubleshooting steps to resolve any local issues:
- Clear your browser’s cache and cookies, then restart the browser.
- Try using a different browser or an incognito window.
- If the display issue persists in incognito mode, ensure all browser extensions are disabled as they can affect page appearance.
- Make sure your browser is up-to-date. We support the latest versions of major browsers.
- Switch to a different internet connection, such as using cellular data instead of Wi-Fi.
- Check that no pop-ups are being blocked in your browser settings.
- Ensure that firewalls or pop-up blockers are not enabled on your device.
- Attempt to check out on a different device
If you continue to experience issues, please contact support@yumikim.com for further assistance.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our SIZE GUIDE. They're located alongside the available sizes for each of our products. For any additional questions, CONTACT US.
We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!
Can I cancel my order?
Unfortunately, we are not able to change out the items in an order once the order has been processed. However, you can contact Customer Support by chat or via email support@yumikim.com with your name and order number immediately and we will try our best to honor the cancellation if the order is still at the fulfillment center. We cannot guarantee any cancellation.
How can I contact you for more assistance?
Email us at support@yumikim.com with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours.
What payment methods are accepted?
We accept MasterCard, Visa, American Express, Discover, PayPal, Amazon Pay, Apple Pay, and Afterpay. You can also use your store credit. Your store credit will never expire and may also be combined with promotions.
What is Afterpay?
Afterpay is a payment provider where you can break up payments over four installments. For questions regarding payment via Afterpay, visit Help Center at: https://help.afterpay.com/hc/en-au
or Contact Afterpay at:
https://help.afterpay.com/hc/en-au/requests/new
Returns & Exchanges
How do I make a return?
You can START A NEW RETURN HERE.
Where do I return packages to?
We ONLY accept returned packages at our warehouse:
Bergen Logistics c/o YUMI KIM
299 Thomas E Dunn Memorial Highway
Rutherford, NJ 07070
DO NOT SHIP it to:
99 Wall Street, #2510
NYC, NY 10005
What is your Return Policy?
All qualifying returns will be issued an ONLINE STORE CREDIT equal to the amount paid for the full-priced item(s) returned. We DO NOT issue refunds to original method of payment. Items must not have been worn, altered or washed, and must have all original tags attached including the bottom return tag. Original shipping cost will not be reimbursed.
Returns must be postmarked within 14 days of delivery receipt date. You will find a prepaid return label enclosed in your package. If you did not receive a return label and need one please email support@yumikim.com. All markdown items and International orders are FINAL SALE and cannot be returned for store credit.
Can I return my international order?
No. At this time, all international orders are FINAL SALE.
Shipping
When will my order ship?
Orders are shipped within 2 business days of purchase from our New Jersey warehouse, pending availability and credit verification. Please allow additional time during sales.
You will receive your order within 3-10 business days of its ship date , or 2-3 weeks if you are located in Hawaii or Alaska.
How do I track my order?
You can review your order by signing into your Yumi Kim account select “My Account located on the top right and select “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.
If you don’t have an account with us or have not received an order confirmation email please contact support@yumikim.com with your order number, billing last name, and email address or zip code.
Do you ship internationally?
International shipping is currently available. We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
We ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.Please note that duties and taxes assessed by customs vary by country and product.
What should I do if my package is missing?
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property and neighbors in case someone has accepted the package on your behalf or it was misdelivered.
NOTE: We do not take responsibility for lost or missing packages that show delivery successful delivery.
If your package has not been located or redelivered after 2 days, please notify the carrier directly in order to file a claim and launch an investigation. If your package was shipped domestically within the United States via FedEx/UPS, you may also initiate a claim by visiting FedEx.com & UPS.com for express packages.
Once your claim is filed, you will receive a claim number from the carrier. Please contact Customer Support at support@yumikim.com with your claim number, and we will take the next steps to assist you in the resolution of this issue.
What should i do if my item arrives damaged?
In the unlikely event that you will receive defective merchandise from YUMIKIM.COM, you must notifysupport@yumikim.comupon receipt within 72 hours of delivery or the return might not be approved. Please list the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.
What should I do if I received the wrong item?
Please email us at suppport@yumikim.com so we can resolve this for you. Email your order # and full name it was purchase under.
How do I add or remove a shipping address?
You can add/remove a shipping address by signing into your Yumi Kim account select “My Account” located on the top right and select “Account Dashboard” If you accidentally purchased an item and placed the incorrect shipping information please contact our customer support team at support@yumikim.com. Include your name and order number in the email.
Do you offer Express Delivery?
Yes, we offer 2days Express and Overnight delivery. Please note that expedited shipments must be placed by 12PM Eastern Time to be shipped same-day.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.
2024 Ground Shipping Rate
Starting from January 01, 2024
The Ground Shipping Rate (3 to 7 Business Days) for orders under $199.99 is $12
