Shipping Methods, Estimated Delivery, & Shipping Charge:
Fedex Ground 3-7 Business Days
*FREE Shipping on orders $200 and over within the continental U.S.
Fedex Ground 3-7 Business Days $10
*orders $199.99 and under
Fedex Two Day 2 Business Days $35
Fedex Overnight 1 Business Day $55
Once an order is placed, you will receive an order confirmation email from us. We ship orders Monday through Friday. Orders placed on weekends and holidays, or expedited orders placed after 12PM EST will ship on the next business day. You will receive a shipping confirmation email with your tracking number once your order has been shipped. We cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.
WHAT IS THE EXPEDITED SHIPPING CUT-OFF?
Orders placed after 12PM EST Monday-Thursday will not be guaranteed 2nd Day or Standard Overnight delivery.
WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?
We now offer $35 FLAT RATE International Shipping for all purchases via USPS. Duties & taxes do not apply towards shipping promotion. Please allow an additional 5-7 business days for processing of international orders. If your order is still tracking as IN TRANSIT, or held in customs, we will NOT send another order or offer a refund.
For more information, please refer to our international shipping page here.
WHAT SHOULD I DO IF THERE IS A SHIPPING ERROR?
In the event that we processed an order incorrectly or sent an incorrect item, please contact firstname.lastname@example.org with your order number. We will gladly replace or take back that item for a full refund. Please indicate that the wrong item was shipped on the return form and send it back for a full refund.
WHY IS MY ORDER NOT SHOWING UP ON THE TRACKING PAGE?
Orders that haven't been shipped or scanned by FEDEX won't show up on the tracking page. Please allow 3-5 business days for this information to appear.
HOW DO I CONTACT CUSTOMER SUPPORT?
If you need site assistance or have any further questions in regards to returns, or shipping, you can contact Customer Support via chat box or send an email to email@example.com *Please allow a response within 48 hours from our representatives.