Shipping Questions

How to track my order?
2024 Ground Shipping Rate

Starting from January 01, 2024
The Ground Shipping Rate (3 to 7 Business Days) for orders under $199.99 is $12

How long will it take for my order to be processed?

Please allow 24-48 business hours after placing your order for processing.

Shipping Methods & Shipping Charge

Fedex Ground         3-7 Business Days             

*FREE SHIPPING on orders $200 and over within the continental U.S.

_________________________________________________________________________

Fedex Ground         3-7 Business Days             $12 

*orders $199.99 and under

_________________________________________________________________________ 

UPS Two Day        2 Business Days                   $35

_________________________________________________________________________

UPS Overnight      1 Business Day                     $55

_________________________________________________________________________

Estimated Delivery

We ship orders Monday through Friday. Orders placed on weekends and holidays, or expedited orders placed after 12PM EST will begin processing on the next business day.  We do not offer Saturday delivery.

You will receive a shipping confirmation email with your tracking number once your order has been shipped. We cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.

- Saturdays, Sundays, and holidays are not considered business days.

- Express Shipment is not available for PO Boxes, Hawaii, Alaska, Puerto Rico, Guam, & U.S. Territories. 

*Fedex Ground is not available for Puerto Rico & Guam.

PLEASE NOTE:There are no Saturday or Sunday deliveries. Orders placed Friday - Sunday will not be eligible for 2nd day or Standard Overnight Shipping. Please allow extra shipping time during sale periods and holiday seasons.

What is the expedited shipping cut-off time?

Orders placed after 12PM EST Monday-Thursday will not be guaranteed 2nd Day or Standard Overnight delivery. 

WE DO NOT OFFER SATURDAY DELIVERY

What is your international shipping policy?

We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. 

We ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

*All duties and taxes assessed by customs vary by country and product.

Please allow an additional 5-7 business days for processing of international orders. If your order is still tracking as IN TRANSIT, or held in customs, we will NOT send another order or offer a refund.

For more information, please refer to our international shipping page here.

What should I do if there is a shipping error?

In the event that we processed an order incorrectly or sent an incorrect item, please contact support@yumikim.com with your order number. We will gladly replace or take back that item for a full refund. Please indicate that the wrong item was shipped on the return form and send it back for a full refund.

Why is my order not showing up in the tracking page?

Orders that haven't been shipped or scanned by FEDEX/UPS won't show up on the tracking page. Please allow 3-5 business days for this information to appear.

Who handles your international shipping?

We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

So I pay for duties and taxes on international shipments?

To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. 

*Please note that duties and taxes assessed by customs vary by country and product.

How do I track my international package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly at https://passportshipping.com/track

Shipments to Hawaii, Alaska, Virgin Islands

Shipments to Hawaii, Alaska & Virgin Islands will be $35 shipment fee.

What if I have more questions?

If you further questions in regards to returns, or shipping, you can contact Customer Support via chat box or send an email to support@yumikim.com  Please allow a response within 48 hours from our representatives.

What is Onward VIP Protection+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial your products. If you are dissatisfied with your products, Onward will work with us to make it right or refund your purchase.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

How Much Time Do I Have To File A Claim?

You’ll have 90 days from the order date to file a claim.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

Onward’s satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.

Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.

If you experience any of these issues with the coverage period, you can file a claim with Onward. Onward may first attempt to repair the product at their expense before either replacing the product or issuing a refund. 

Onward’s satisfaction guarantee provides coverage should you not be satisfied with your purchase.

If you’re dissatisfied with the product quality, you can file a claim and Onward will either replace the products or issue a refund based on your preference.

LOST PACKAGE

YUMI KIM is not responsible for any lost, stolen, or damaged packages during transit. If there is information from FEDEX/UPS or your local post office to show that the package was delivered and you did not receive the package, you will need to contact the appropriate shipping carrier to initiate a claim for the lost package. 

×