Shipping

We ship orders Monday through Friday. Orders placed on weekends and holidays, or expedited orders placed after 12PM EST will begin processing on the next business day.  We do not offer Saturday delivery.

You will receive a shipping confirmation email with your tracking number once your order has been shipped. We cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.

- Saturdays, Sundays, and holidays are not considered business days.

- Express Shipment is not available for PO Boxes, Hawaii, Alaska, Puerto Rico, Guam, & U.S. Territories. 

*Fedex Ground is not available for Puerto Rico & Guam.

PLEASE NOTE:There are no Saturday or Sunday deliveries. Orders placed Friday - Sunday will not be eligible for 2nd day or Standard Overnight Shipping. Please allow extra shipping time during sale periods and holiday seasons.

Orders placed after 12PM EST Monday-Thursday will not be guaranteed 2nd Day or Standard Overnight delivery. 

WE DO NOT OFFER SATURDAY DELIVERY

We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. 

We ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

*All duties and taxes assessed by customs vary by country and product.

Please allow an additional 5-7 business days for processing of international orders. If your order is still tracking as IN TRANSIT, or held in customs, we will NOT send another order or offer a refund.

For more information, please refer to our international shipping page here.

In the event that we processed an order incorrectly or sent an incorrect item, please contact support@yumikim.com with your order number. We will gladly replace or take back that item for a full refund. Please indicate that the wrong item was shipped on the return form and send it back for a full refund.

Orders that haven't been shipped or scanned by FEDEX/UPS won't show up on the tracking page. Please allow 3-5 business days for this information to appear.

We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. 

*Please note that duties and taxes assessed by customs vary by country and product.

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly at https://passportshipping.com/track

SHIP PROTECTION is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add SHIP PROTECTION to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

You’ll have 90 days from the order date to file a claim.

Not a problem! Any replacement orders that are placed by SHIP PROTECTION are still insured by SHIP PROTECTION.

SHIP PROTECTION's satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.

Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.

If you experience any of these issues with the coverage period, you can FILE A CLAIM with SHIP PROTECTION. SHIP PROTECTION may first attempt to repair the product at their expense before either replacing the product or issuing a refund. 

SHIP PROTECTION's satisfaction guarantee provides coverage should you not be satisfied with your purchase.

If you’re dissatisfied with the product quality, you can FILE A CLAIM and SHIP PROTECTION will either replace the products or issue a refund based on your preference.