Shipping Methods, Estimated Delivery, & Shipping Charge:    

Fedex Ground         3-7 Business Days             

*FREE SHIPPING on orders $200 and over within the continental U.S.

_________________________________________________________________________

Fedex Ground         3-7 Business Days             $10 

*orders $199.99 and under

_________________________________________________________________________ 

UPS Two Day        2 Business Days                   $35

_________________________________________________________________________

UPS Overnight      1 Business Day                     $55

_________________________________________________________________________

We ship orders Monday through Friday. Orders placed on weekends and holidays, or expedited orders placed after 12PM EST will begin processing on the next business day.  We do not offer Saturday delivery.

You will receive a shipping confirmation email with your tracking number once your order has been shipped. We cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.

  • Saturdays, Sundays, and holidays are not considered business days.

  • Express Shipment is not available for PO Boxes, Hawaii, Alaska, Puerto Rico, Guam, & U.S. Territories. 
  • PLEASE NOTE: There are no Saturday or Sunday deliveries. Orders placed Friday - Sunday will not be eligible for 2nd day or Standard Overnight Shipping. Please allow extra shipping time during sale periods and holiday seasons.

    WHAT IS THE EXPEDITED SHIPPING CUT-OFF TIME?

    Orders placed after 12PM EST Monday-Thursday will not be guaranteed 2nd Day or Standard Overnight delivery. We do not offer Saturday delivery.

     

    WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?

    We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. 

    We ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
    *All duties and taxes assessed by customs vary by country and product.

    Please allow an additional 5-7 business days for processing of international orders. If your order is still tracking as IN TRANSIT, or held in customs, we will NOT send another order or offer a refund.

    For more information, please refer to our international shipping page here.

     

    WHAT SHOULD I DO IF THERE IS A SHIPPING ERROR?

    In the event that we processed an order incorrectly or sent an incorrect item, please contact support@yumikim.com with your order number. We will gladly replace or take back that item for a full refund. Please indicate that the wrong item was shipped on the return form and send it back for a full refund.

     

    WHY IS MY ORDER NOT SHOWING UP IN THE TRACKING PAGE?

    Orders that haven't been shipped or scanned by FEDEX/UPS won't show up on the tracking page. Please allow 3-5 business days for this information to appear.

     

    WHO HANDLES YOUR INTERNATIONAL SHIPPING?
    We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
     
    DO I PAY FOR DUTIES AND TAXES ON INTERNATIONAL SHIPMENTS? 
    To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. *Please note that duties and taxes assessed by customs vary by country and product.
     
    HOW DO I TRACK MY INTERNATIONAL PACKAGE?
    Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly at https://passportshipping.com/track

    LOST PACKAGES:

    YUMI KIM is not responsible for any lost, stolen, or damaged packages during transit. If there is information from FEDEX/UPS or your local post office to show that the package was delivered and you did not receive the package, you will need to contact the appropriate shipping carrier to initiate a claim for the lost package 

    CONTACT CUSTOMER SUPPORT

    If you further questions in regards to returns, or shipping, you can contact Customer Support via chat box or send an email to support@yumikim.com  Please allow a response within 48 hours from our representatives.