Returns & Exchanges Questions
RETURNS POLICY
YUMI KIM only accepts returns for an E-GIFT CARD on full-priced items that have not been worn, altered or washed, and must have all original tags attached, including the bottom return tag. If the merchandise doesn't meet these requirements, it will be shipped back to you.
Please note that original shipping costs are not refunded, and a restocking fee of $8 applies to all returns. However, exchanges of full-priced items or those purchased with SHIPAID Protection are exempt from restocking fees.
Merchandise that does not meet these requirements will be shipped back. Original shipping cost will not be reimbursed.
Returns must be postmarked within 14 days of delivery receipt date. All markdown items and International orders are FINAL SALE and cannot be returned for store credit.
+ We DO NOT make price adjustments on any past or future orders.
+ STORE CREDIT GIFT CARD never expire.
Can I return my online order at the YUMI KIM Hawaii Flagship?
Full-price online orders can be returned to our flagship store for store credit or exchanged for a different style. We do not accept FINAL SALE styles.
CAN I RETURN SALE ITEMS?
All sale items are FINAL SALE and cannot be returned for a refund, exchange, or store credit without exception. Full priced styles purchased using a promotional code are not considered a sale item and may be returned for store credit.
YUMI KIM International Inc. monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
HOW DO I MAKE A RETURN?
You can start a new return HERE.
Please mail the items back to us within the 14-day window.
Once returned to our warehouse, an electronic store credit will be issued to you in a form of an ONLINE GIFT CARD and you will receive an email notification when the ONLINE GIFT CARD is delivered.
CAN I MAKE AN EXCHANGE?
INSTANT EXCHANGES are now available through Loop Returns.
Please process your EXCHANGE REQUEST HERE.
Enter your credit card information, and the exchange order is created immediately. Loop will place a hold on your card for the cost of the new product but YOUR CARD WILL NOT BE CHARGED unless you fail to return the exchanged item within 14 days. Use the prepaid return label that will be emailed to you to ship the return.
CAN I RETURN MASKS AND SWIMWEAR?
All masks and FINAL SALE. Swimsuits must be returned in original condition; worn, washed or otherwise used products will not be accepted. All swimwear must also have the original tags and sanitary liner intact.
CAN I RETURN MULTIPLE ORDERS TOGETHER?
NO. Returns from different orders cannot be returned together.
WHEN WILL I BE NOTIFIED OF MY RETURN?
Return shipping usually takes 5-7 business days until it arrives to our warehouse. It will take 3-5 business days to inspect and process your return. Once it is approved, we will issue a store credit and you will be notified immediately by email.
WHEN WILL I RECEIVE MY STORE CREDIT?
You will receive an email notifications when we receive your return and when your refund has been processed in a GIFT CARD. Please note it may take 5-7 business days for us to process your return after we receive it.
HOW DO I RETURN A DAMAGED ITEM?
In the unlikely event that you will receive defective merchandise from YUMIKIM.COM, you must notify support@yumikim.com upon receipt within 72 hours of delivery or the return might not be approved. Please list the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.
I GAVE A GIFT TO SOMEONE; CAN THEY EXCHANGE IT FOR SOMETHING ELSE?
If your gift recipient would like to return a full-priced item, they may do so for an online store credit at YUMIKIM.COM. They will need to process the return through our return portal. Once the item is returned a Gift Card will be sent to them.
Support at support@yumikim.com.
What is SHIP PROTECTION?
We’ve partnered with SHIP PROTECTION to provide our customers with our 90-day satisfaction guarantee on your purchase. When you add SHIP PROTECTION to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial your products. If you are dissatisfied with your products, SHIP PROTECTION will work with us to make it right or refund your purchase.
How does SHIP PROTECTION work?
SHIP PROTECTION is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add SHIP PROTECTION to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
How Do I File A Claim?
You can quickly file a claim through the email that SHIP PROTECTION sends you after you place your order, or you can file HERE.
How Much Time Do I Have To File A Claim?
You’ll have 90 days from the order date to file a claim.
What happens if my replacement order through SHIP PROTECTION also gets lost, stolen or damaged?
Not a problem! Any replacement orders that are placed by SHIP PROTECTION are still insured by SHIP PROTECTION.
SHIP PROTECTION's satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.
Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.
If you experience any of these issues with the coverage period, you can FILE A CLAIM with SHIP PROTECTION. SHIP PROTECTION may first attempt to repair the product at their expense before either replacing the product or issuing a refund.
SHIP PROTECTION's satisfaction guarantee provides coverage should you not be satisfied with your purchase.
If you’re dissatisfied with the product quality, you can FILE A CLAIM and SHIP PROTECTION will either replace the products or issue a refund based on your preference.
CONTACT CUSTOMER SUPPORT
If you have any further questions in regards to returns, shipping, or our product, please email or send us a chat! All inquiries will be answered within 48 hours. Please reference your order number within your email to help facilitate the process.