Returns & Exchanges Questions
RETURNS POLICY
Return & Exchange Policy
We gladly accept returns for refund (minus a $12 return fee), store credit, or exchange, provided the following conditions are met:
- Items must be in their original condition, including all attached tags, original packaging (bags, boxes, etc.), and accessories.
- Items must be unworn, unaltered, and unwashed.
Price Adjustments: We do not offer price adjustments on previously purchased full-price items or on items whose price changes during a sale.
Final Sale: All sale items are final sale and are not eligible for return, exchange, or store credit. Please allow 2-3 business days for order processing during sale events.
We reserve the right to refuse a refund, exchange, or store credit if returned items do not meet these requirements or our quality standards.
Initiating a Return
To initiate a return, please CLICK HERE to submit an online return request. A return request is required for all returns to be processed.
Important Dates & Conditions
Please note our updated return policy is effective as of April 5, 2025. Orders placed on or after this date are subject to these terms.
Return Options & Fees
- Refund: A $12 fee will be deducted from refunds. Please note, your initial shipping fee is non-refundable if you decide to return your parcel. Sales tax will be refunded, but original shipping charges will not be. Returns are free if you keep at least one item from your order. There is no return shipping fee for in-store returns, or exchanges.
- Store Credit / Exchange: The $12 return fee is waived if you choose store credit.
Return Shipping
For the most secure return, please use our prepaid label. If you prefer to self-ship, you must include your order number and use a reliable, trackable shipping service. YUMI KIM is not responsible for returns lost, stolen, or damaged during self-shipment.
Domestic Refund Process
Once your domestic return is received and inspected, refunds will be processed to the original payment method within 7 business days. A $12 return shipping & restocking fee will be deducted (as mentioned above under "Refund"). You will receive a confirmation email upon completion of your refund. Please allow 7 business days for the credit to appear on your account.
Can I return my online order at the YUMI KIM Hawaii Flagship?
Full-price online orders can be returned to our flagship store for a refund or online store credit processed through yumikim.com within 48 hours of the return being accepted. Please note that direct exchanges for different styles are not available in our store for online purchases at this time. If you wish to exchange your item, you can return it in-store for a refund or credit and then make a new purchase online or in-store (subject to availability). FINAL SALE styles are not eligible for return.
CAN I RETURN SALE ITEMS?
All sale items are FINAL SALE and cannot be returned for a refund, exchange, or store credit without exception. Full priced styles purchased using a promotional code are not considered a sale item and may be returned for store credit.
YUMI KIM International Inc. monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
HOW DO I MAKE A RETURN?
You can start a new return HERE.
Please mail the items back to us within the 14-day window.
Once returned to our warehouse, an electronic store credit will be issued to you in a form of an ONLINE GIFT CARD and you will receive an email notification when the ONLINE GIFT CARD is delivered.
CAN I MAKE AN EXCHANGE?
INSTANT EXCHANGES are now available through Loop Returns.
Please process your EXCHANGE REQUEST HERE.
Enter your credit card information, and the exchange order is created immediately. Loop will place a hold on your card for the cost of the new product but YOUR CARD WILL NOT BE CHARGED unless you fail to return the exchanged item within 14 days. Use the prepaid return label that will be emailed to you to ship the return.
CAN I RETURN MASKS AND SWIMWEAR?
All masks and FINAL SALE. Swimsuits must be returned in original condition; worn, washed or otherwise used products will not be accepted. All swimwear must also have the original tags and sanitary liner intact.
CAN I RETURN MULTIPLE ORDERS TOGETHER?
NO. Returns from different orders cannot be returned together.
WHEN WILL I BE NOTIFIED OF MY RETURN?
Return shipping usually takes 5-7 business days until it arrives to our warehouse. It will take 3-5 business days to inspect and process your return. Once it is approved, we will issue a store credit and you will be notified immediately by email.
WHEN WILL I RECEIVE MY STORE CREDIT?
You will receive an email notifications when we receive your return and when your refund has been processed in a GIFT CARD. Please note it may take 5-7 business days for us to process your return after we receive it.
HOW DO I RETURN A DAMAGED ITEM?
In the unlikely event that you will receive defective merchandise from YUMIKIM.COM, you must notify support@yumikim.com upon receipt within 72 hours of delivery or the return might not be approved. Please list the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.
I GAVE A GIFT TO SOMEONE; CAN THEY EXCHANGE IT FOR SOMETHING ELSE?
If your gift recipient would like to return a full-priced item, they may do so for an online store credit at YUMIKIM.COM. They will need to process the return through our return portal. Once the item is returned a Gift Card will be sent to them.
Support at support@yumikim.com.
What is SHIP PROTECTION?
We’ve partnered with SHIP PROTECTION to provide our customers with our 90-day satisfaction guarantee on your purchase. When you add SHIP PROTECTION to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial your products. If you are dissatisfied with your products, SHIP PROTECTION will work with us to make it right or refund your purchase.
How does SHIP PROTECTION work?
SHIP PROTECTION is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add SHIP PROTECTION to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
How Do I File A Claim?
You can quickly file a claim through the email that SHIP PROTECTION sends you after you place your order, or you can file HERE.
How Much Time Do I Have To File A Claim?
You’ll have 90 days from the order date to file a claim.
What happens if my replacement order through SHIP PROTECTION also gets lost, stolen or damaged?
Not a problem! Any replacement orders that are placed by SHIP PROTECTION are still insured by SHIP PROTECTION.
SHIP PROTECTION's satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.
Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.
If you experience any of these issues with the coverage period, you can FILE A CLAIM with SHIP PROTECTION. SHIP PROTECTION may first attempt to repair the product at their expense before either replacing the product or issuing a refund.
SHIP PROTECTION's satisfaction guarantee provides coverage should you not be satisfied with your purchase.
If you’re dissatisfied with the product quality, you can FILE A CLAIM and SHIP PROTECTION will either replace the products or issue a refund based on your preference.
CONTACT CUSTOMER SUPPORT
If you have any further questions in regards to returns, shipping, or our product, please email or send us a chat! All inquiries will be answered within 48 hours. Please reference your order number within your email to help facilitate the process.